Our Returns, Refunds & Complaints Policy at Redbridge Florist

Fresh Flowers Guarantee for Redbridge Customers

At Redbridge Florist, we take immense pride in delivering beautiful, fresh flowers to homes and businesses across Redbridge and neighbouring areas. Your satisfaction is our top priority, which is why we confidently guarantee the freshness of our bouquets and arrangements.

We promise our flowers will arrive in peak condition. If, for any reason, your order falls short of this standard, please let us know so we can make it right.

Damaged-on-Arrival Policy

Though rare, damage may occur during transit. If your flowers or arrangements arrive damaged, wilted, or in an unsatisfactory state, contact us within 24 hours of delivery. Please retain the product and take photos to help us understand and resolve the issue promptly. Our team will assess each situation with care, ensuring you receive the quality you expect from a locally trusted Redbridge florist.

Our Freshness Window

Redbridge Florist guarantees the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to the instructions supplied. Should your flowers show signs of premature wilting or spoilage within this period, please get in touch as soon as possible so we can address your concerns. Our five-day freshness window serves as our promise to you for a lasting and vibrant floral display.

Refund and Replacement Options

If your flowers are damaged on arrival or do not meet our freshness guarantee, you are eligible for either a full refund or a replacement bouquet. Our team will discuss your preferred resolution based on availability and your specific needs.
To facilitate processing, please provide your order details and images of the flowers where possible. Refunds are usually processed within 5-7 working days via the original payment method, while replacements will be scheduled for delivery at your earliest convenience.

How to Raise a Complaint

Your feedback matters greatly to us, whether it is praise or a complaint. If you feel that our service has not met your expectations, or you have experienced an issue not covered by our damaged or freshness policies, please reach out to us. Clearly describe your concern, referencing your order details. Our dedicated Redbridge-based customer care team is committed to resolving complaints fairly and efficiently, typically responding within 48 hours.

Trusted Local Service You Can Rely On

The team at Redbridge Florist understands the importance of reliable, high-quality flower delivery in our community. Whether you are sending bright blooms to a loved one or ordering impressive arrangements for your business, rest assured that we stand by every bouquet with our local Fresh Flowers Guarantee. We are honoured to serve Redbridge households and businesses, and we look forward to making every order right—every time.