Redbridge Florist Online Delivery Terms & Customer Policy

Terms & Conditions for Online Flower Delivery – Redbridge Florist

These Terms & Conditions govern all online purchases and flower delivery conducted via Redbridge Florist’s e-commerce website. They apply to all customers in Redbridge and surrounding areas where our delivery service is made available. By placing an order with us, you accept and agree to be bound by these Terms. Please read them carefully before ordering.

1. Definitions

"We", "Us", and "Our" refer to Redbridge Florist, the legal owner and operator of this website. "You" and "Your" means any customer placing an order via our website for flower delivery services. "Products" mean any items, including flowers, plants, and related gifts, available for purchase and delivery on our website. "Service Area" means Redbridge UK and all surrounding locations to which we deliver.

2. Order Process

2.1 You may purchase flowers and related gifts by browsing our online catalogue and adding your chosen items to the basket. When ready, you will be prompted to proceed to checkout, where you must provide personal and delivery information to complete your order.

2.2 All orders are subject to acceptance and availability. We reserve the right to refuse any order prior to issue of a formal order confirmation.

2.3 Orders are confirmed via final screen at checkout and a subsequent confirmation message shown on the website. Additionally, you may automatically receive an order summary.

2.4 It is your responsibility to check any receipt or confirmation and ensure the delivery address, requested delivery date, and product choices are correct. Errors may not be rectified after dispatch.

2.5 We may occasionally need to vary flower content (i.e., substitute stems) depending on seasonal availability. Any such substitutions will match the style, colour, and value of your chosen item. Significant changes will be notified where feasible.

3. Payments and Pricing

3.1 All prices listed on our website are quoted in UK pounds sterling and include VAT where applicable. Delivery charges will be clearly indicated at checkout before you finalise your payment.

3.2 Payment must be submitted in full at the point of order using one of the secure payment methods offered at checkout. We accept major UK debit and credit cards, and other payment providers as shown.

3.3 Orders are not deemed final, nor items allocated for delivery, until we receive cleared payment. No cash on delivery is permitted for online orders unless upfront arrangements are expressly made.

3.4 Discount codes or promotional offers must be entered at time of purchase – they cannot be applied retrospectively to completed orders.

3.5 We reserve the right to change pricing from time to time, but such changes will not affect orders already placed and confirmed.

4. Delivery Policy

4.1 Delivery is available to addresses in Redbridge and selected surrounding areas as specified on our website. Deliveries are made by our own drivers or approved couriers.

4.2 We will aim to deliver your flowers on your chosen delivery date. While we endeavour to deliver at requested times, specific delivery hours cannot be guaranteed. Deliveries to businesses, hospitals, or schools may be completed according to each venue's policies and opening hours.

4.3 The recipient will be deemed to have accepted the flowers at the time of delivery to the provided address, even if signed for by a neighbour, reception, or concierge. Please ensure someone is available to receive the order. If no one is present, we may attempt to leave flowers in a safe place or with a neighbour and leave a calling card.

4.4 In the event of unavoidable delivery delays due to weather, traffic, or circumstances beyond our control, we shall notify you as soon as possible and reschedule delivery at no extra cost or offer a full refund if delivery is not possible.

5. Cancellation, Amendments, and Refunds

5.1 You have the right to cancel your flower order up to 48 hours before your specified delivery date and receive a full refund. To cancel, you must contact us using the methods detailed on our website, quoting your order number.

5.2 Cancellations or amendments requested less than 48 hours before delivery may not be accommodated due to the perishable nature of flowers and the preparations already underway. We shall attempt to help, but cannot guarantee cancellations or changes after the stated window.

5.3 Any refund for cancellation will be processed via the original payment method within 5-10 working days, according to your bank’s timescales.

5.4 In the rare case of incorrect, damaged, or unsatisfactory goods, please contact us within 24 hours of delivery with clear photographs where possible. We will investigate and, if appropriate, offer a replacement, partial refund, or full refund at our absolute discretion. This does not affect your statutory rights.

6. Substitutions and Product Variation

6.1 Fresh flower availability is subject to seasonal influences. Whilst every effort is made to match ordered items, we reserve the right to substitute any flower, plant, or container with alternatives of similar appearance and quality. Substitutions are only made where necessary and will respect the colour scheme and value.

6.2 If a significant component of your chosen arrangement is unavailable, we will attempt to notify you prior to dispatch.

7. Customer Responsibilities

7.1 It is your responsibility to provide accurate information for delivery, including full recipient name, address (with postcode), contact details, and any access instructions. We accept no liability for failed or delayed deliveries caused by incorrect or incomplete information provided by you.

7.2 Recipients are advised to follow our flower care instructions supplied with every delivery to ensure the longevity of products. We will not accept returns or issue refunds where flowers have perished due to poor care or recipient’s absence.

8. Liability

8.1 Nothing in these Terms excludes or limits our liability for personal injury or death resulting from our negligence, or for fraudulent misrepresentation, or any other liability which cannot be legally excluded under English law.

8.2 Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the product you ordered.

8.3 We are not responsible for:

• Indirect or consequential losses including loss of income or profits, business interruption, or loss of data.
• Failure to deliver on time due to circumstances outside our reasonable control (strike action, adverse weather, transport delays, etc.).
• Delivery refused by the recipient or incorrect information supplied by you.
• Products deteriorating as a result of failure to follow care instructions.

9. Data Protection and Privacy

9.1 Your personal data will be handled in accordance with our privacy policy and current UK data protection legislation. We will only use your information to process orders, communicate with you as needed, and improve our services. Details will not be shared with third parties except as necessary to fulfil deliveries or legal obligations.

10. Intellectual Property

10.1 All content, photographs, and designs on our website remain the intellectual property of Redbridge Florist or our licensors, and must not be copied, reproduced, or distributed without express permission.

11. Amendments to Terms & Conditions

11.1 We reserve the right to amend these Terms & Conditions at any time. The current version shall always be displayed on our website. It is your responsibility to review these terms when ordering. Placing an order implies acceptance of the most recent Terms & Conditions.

12. Governing Law and Jurisdiction

12.1 These Terms & Conditions, and any contractual or non-contractual obligations arising from or related to them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. General

13.1 If any provision of these Terms is found unlawful, void, or unenforceable by a court, that provision will be deemed severable and the remaining provisions shall remain in full force and effect.

13.2 Any failure on our part to enforce any right or provision of these Terms shall not constitute a waiver of such rights or provisions.

13.3 These Terms & Conditions constitute the entire agreement between Redbridge Florist and you with respect to your use of our website and ordering services, superseding any prior agreements.

14. Area of Application

14.1 These Terms & Conditions apply specifically to all online flower delivery orders placed for delivery within Redbridge and any surrounding areas we serve, as listed on our website.

Thank you for using Redbridge Florist for your flower delivery needs. We strive to deliver fresh, beautiful flowers on time throughout Redbridge and the local vicinity. Please retain a copy of these Terms & Conditions for your records.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Redbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Redbridge.

For assistance with orders, returns or account queries, please fill out the Contact Us form.